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Return and Refund Policy
We want you to be happy with your MAPOFX order. Please contact us at destek@mapofx.com if you have any questions or concerns about your order.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused, uninstalled and in its original condition.
- All parts, accessories, templates and packaging must be included.
- You must provide your order number or proof of purchase.
Please contact us before sending any item back. We will provide the correct return address and return instructions after reviewing your request.
Items returned without prior approval may not be accepted.
Unless the product is defective, damaged or incorrect, return shipping costs are the customer’s responsibility.
Installed Products
Wooden maps and wall décor products that have been installed, attached to a wall or otherwise used cannot normally be returned, as installation may alter the product and its adhesive materials.
Please inspect all parts, colours, sizes and styles before installation.
This does not affect your legal rights if the product is defective, damaged or not as described.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives and contact us as soon as possible if:
- The package or product is damaged
- A part is missing
- You received the wrong item
- The product has a manufacturing defect
Please include clear photographs of the product and packaging. Depending on the issue, we may provide replacement parts, a replacement product, a partial refund or a full refund.
Custom and Personalised Products
Custom-made, personalised or specially modified products cannot normally be returned because they are produced specifically for the customer.
This includes products with custom colours, dimensions, names, text, logos, locations or other requested modifications.
This restriction does not apply if the product is defective, damaged or materially different from what was agreed.
Exchanges
Please contact us if you would like to exchange an unused and uninstalled product.
Depending on the destination and product, the easiest solution may be to return the original item and place a new order. Any price difference and applicable shipping costs will be confirmed before the exchange.
European Union and United Kingdom Customers
Customers in the European Union and the United Kingdom may have a statutory right to cancel eligible online purchases within 14 days of delivery.
After notifying us, the customer must return the eligible product within the applicable legal return period.
The right of withdrawal may not apply to personalised, custom-made or specially produced products.
Unless the item is defective, damaged or incorrect, the customer is normally responsible for return shipping costs.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Refunds
We will notify you after receiving and inspecting your return.
If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process the refund.
Original express shipping costs, return shipping costs and non-refundable carrier charges may be deducted where permitted by law and where the return is not caused by our error.
If more than 15 business days have passed since your refund was approved, please contact us at destek@mapofx.com.
Contact
For return or refund questions, contact:
